Terms & Conditions

Terms & Conditions

Introduction

Welcome to Urban Link Auto Car Transport. By using our website and auto transport services, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before booking our services.

Auto Transport Services

Urban Link Auto Car Transport provides vehicle shipping and transportation services throughout the United States. Service availability may vary depending on location, weather conditions, carrier schedules, and route accessibility.

We offer:

  • Door-to-Door Auto Transport
  • Enclosed Auto Transport
  • Open Auto Transport
  • State-to-State Car Shipping

Quotes & Pricing

All quotes provided are based on the information supplied by the customer, including vehicle type, transport distance, pickup and delivery locations, and transport method.

Final pricing may change if:

  • Vehicle details provided are inaccurate
  • The vehicle is modified or oversized
  • Pickup or delivery locations change
  • Additional services are requested

Urban Link Auto Car Transport strives to provide competitive and transparent pricing with no hidden fees.

Booking & Payments

Customers must provide accurate vehicle and contact information when booking transport services. Payment terms, deposits, and remaining balances will be discussed during the booking process.

Failure to make required payments may result in service delays or cancellation.

Vehicle Preparation

Customers are responsible for preparing the vehicle before transport. We recommend:

  • Removing all personal belongings
  • Ensuring the vehicle is in operable condition unless otherwise disclosed
  • Leaving only a quarter tank of fuel
  • Securing or removing loose accessories

Urban Link Auto is not responsible for personal items left inside the vehicle.

Pickup & Delivery

Pickup and delivery dates are estimated and may vary due to weather, traffic, road conditions, mechanical issues, or other unforeseen circumstances.

Door-to-door service means carriers will transport vehicles as close to the requested locations as legally and safely possible.

Insurance Coverage

All vehicles transported by Urban Link Auto Car Transport are covered by carrier insurance during transit. Customers are encouraged to inspect their vehicles upon delivery and report any concerns immediately.

Pre-existing vehicle damage must be documented before transport.

Customer Responsibilities

Customers agree to:

  • Provide accurate booking information
  • Be available during pickup and delivery
  • Remove personal belongings from the vehicle
  • Ensure the vehicle complies with transport requirements

Failure to meet these responsibilities may result in additional fees or delays.

Cancellation Policy

Customers may cancel their booking before carrier assignment without penalty. Cancellation fees may apply once a carrier has been scheduled or dispatched.

Refund eligibility depends on the timing of cancellation and services already arranged.

Delays & Force Majeure

Urban Link Auto Car Transport is not responsible for delays caused by events beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Road closures
  • Mechanical breakdowns
  • Government regulations
  • Carrier scheduling issues

We will always make reasonable efforts to keep customers informed regarding delays.

Limitation of Liability

Urban Link Auto Car Transport acts as a transportation service provider and carrier coordination company. We are not responsible for:

  • Personal items left inside vehicles
  • Mechanical issues unrelated to transport
  • Delays caused by unforeseen circumstances
  • Pre-existing vehicle damage

Our liability is limited to the terms outlined in the carrier’s insurance coverage.

Website Use

All website content, including text, branding, graphics, and logos, is the property of Urban Link Auto Car Transport and may not be copied, reproduced, or distributed without permission.

Users agree not to misuse the website or attempt unauthorized access to our systems.

Privacy

Customer information submitted through our website or during booking is used solely for transport service purposes. We do not sell or share personal information with unauthorized third parties.

Changes to Terms

Urban Link Auto Car Transport reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any updated terms.

Contact Information

If you have questions regarding these Terms & Conditions, please contact Urban Link Auto Car Transport through our website, phone, or email support channels.